Frequently asked questions
We've gathered answers to the most common questions about buying from TAIGA. If yours isn't here, get in touch.
Shipping & delivery
When will my order arrive?
Each shipping method's estimated delivery time is shown at checkout and in the order details. Every clock is checked and packed in the workshop before it ships, and that preparation is part of the estimate.
How much is shipping?
It depends on the shipping method and is shown when you choose one. With pay-on-delivery methods, the fee is collected from the recipient on delivery. Orders above the threshold shown in the basket ship free.
Where do I get my tracking code?
Once the parcel is handed to the carrier, its tracking code is added to the order details in your account. You can copy it and look it up on the postal service's tracking site.
How are the clocks packed?
Every clock ships in multi-layer packaging with shock protection so it arrives safely.